Swan Tutoring ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, use our services, participate in lessons via Zoom, and interact with our online platforms, including our upcoming group collaboration and conversation site (the "Online Community").

By accessing or using our services, you accept and agree to the practices described in this Privacy Policy.
If you do not agree, you must not use our services.

1. Information We Collect
We may collect and process the following categories of personal information:

• Identity Data: Full name, username, date of birth (if provided).

• Contact Data: Email address, telephone number, postal address.

• Payment Data: Payment card details (processed securely by third-party payment providers; we do not store full card details ourselves).

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access the website.

• Profile Data: Your username, password, bookings, course enrolments, payment history, preferences, feedback, and survey responses.

• Usage Data: Information about how you use our website, services, and Online Community (when launched).

• Communication Data: Information provided when you contact us through the Contact Us form.

• Educational Data: Information necessary for lesson delivery, including academic history where appropriate.

• Group Interaction Data: Messages, posts, and content you submit to the Online Community once operational.

• We do not knowingly collect personal information from children under 13 without verifiable parental consent.

2. How We Collect Your Data
We collect personal information in the following ways:

• Direct interactions: When you fill in forms, register for an account, book services, communicate with teachers, or contact us.

• Automated technologies: Through your interactions with our website using cookies and similar technologies.

• Third parties: Payment providers, Zoom (for lesson hosting), and analytics providers.

3. How We Use Your Data
We process your information for the following purposes:

• To register you as a new user.

• To provide you access to your account and deliver purchased services.

• To manage payments, fees, and charges.

• To communicate with you regarding your account, bookings, and lessons.

• To facilitate lessons via Zoom and the Online Community.

• To maintain the safety, security, and moderation of the Online Community.

• To respond to your enquiries submitted through the Contact Us form.

• To comply with our legal obligations.

• To monitor and improve our services, website performance, and user experience.
   

We only use your personal data when legally permitted, including under the following legal bases:

• Performance of a contract with you.

• Compliance with a legal obligation.

• Legitimate interests pursued by us (provided that your interests and rights do not override those interests).

• Your consent (where required).
   

4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
When we no longer require your information, we will securely delete or anonymise it.

5. Data Sharing and Disclosure
We may share your personal data with:

Internal parties: Teachers and staff of Swan Tutoring, only to the extent necessary to deliver lessons and manage the Online Community.
External service providers: Payment processors, IT service providers, and hosting services who support our operations.
Legal authorities: When required to comply with legal obligations, enforce our terms, or protect our rights and safety.
Successors: If Swan Tutoring undergoes a business transition, merger, or acquisition, your information may be transferred.
We require all third parties to respect the security of your personal data and treat it in accordance with the law.

6. Online Community and Moderation
When launched, our Online Community will provide a moderated space for students and teachers to collaborate.
Participation is optional. Messages and interactions within the Online Community will be visible to moderators and may be retained for safety, security, and operational purposes.

Participants must adhere to our Community Guidelines (available at launch).
Swan Tutoring disclaims any liability for content posted by users but will act to moderate and address reported breaches swiftly.

7. Data Security
We have put appropriate security measures in place to prevent your personal data from being accidentally lost, accessed, altered, disclosed, or used without authorisation.

Despite these measures, no system is completely secure.
You acknowledge that you provide your personal information at your own risk.

8. Teacher Conduct and Limitation of Liability
While Swan Tutoring carefully selects and vets all teachers and moderators, we cannot be held liable for:

• Any unauthorised conduct by teachers or moderators outside of their official roles.

• Any direct, indirect, incidental, special, consequential, or punitive damages arising from misconduct by third parties associated with Swan Tutoring.

We require all teachers to comply with safeguarding, professional standards, and data protection obligations.
However, parents/guardians remain responsible for supervising minors' participation in lessons and the Online Community.

Any concerns should be reported immediately via the Contact Us form, and we will investigate in line with our safeguarding procedures.

9. Your Legal Rights
You have the following rights regarding your personal data:

• Access: Request access to your personal information.

• Correction: Request correction of incomplete or inaccurate information.

• Erasure: Request deletion of your personal information, where appropriate.

• Objection: Object to processing of your personal information in certain circumstances.

• Restriction: Request restriction of processing your personal information.

• Portability: Request transfer of your personal information to another provider.

• Withdraw consent: Where we rely on your consent to process your information, you may withdraw it at any time.

To exercise any of these rights, please contact us through our Contact Us form.

We may need to request specific information from you to confirm your identity before responding to your request.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and where appropriate, you will be notified by email or through your account.

You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you and for periodically visiting this Privacy Policy to check for any changes.

11. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the contact details or form available at the bottom of every page.

By registering an account with Swan Tutoring, you confirm that you have read, understood, and agreed to this Privacy Policy.